:root{color:#182230;font-synthesis:none;--blue:#10243a;--navy:#000430;--border:#e3e7ec;--muted:#657180;--accent:#087f8c;background:#f6f7f9;font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-size:14px}*{box-sizing:border-box}body{margin:0}button,input,textarea,select{font:inherit}button,a,input,textarea,select{-webkit-tap-highlight-color:transparent}button{cursor:pointer;color:inherit}button:disabled{cursor:not-allowed;opacity:.5}button,a{transition:background .15s,border-color .15s,color .15s}a{color:#165c91;text-decoration:none}h1,h2,h3,p{margin:0}h1{letter-spacing:-.7px;font-size:27px;font-weight:650;line-height:1.35}h2{font-size:16px;font-weight:650;line-height:1.5}h3{font-size:16px}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible,summary:focus-visible{outline-offset:3px;outline:3px solid #45aeba}.muted,.hint{color:var(--muted)}.hint{font-size:12px;line-height:1.7}.nowrap{white-space:nowrap}.capitalize{text-transform:capitalize}.block{display:block}.danger-text{color:#b42318!important}.success-text{color:#08754f}.full{width:100%}.section-gap{margin-top:24px}.brand{white-space:nowrap;align-items:center;gap:14px;display:inline-flex}.brand-logo{object-fit:contain;width:76px;height:36px}.brand-divider{background:#d5dbe3;width:1px;height:22px}.brand-product{color:#344054;letter-spacing:-.3px;font-size:16px;font-weight:600}.app-shell{min-height:100vh;display:flex}.sidebar{border-right:1px solid var(--border);z-index:40;background:#fbfcfd;flex-direction:column;flex-shrink:0;width:232px;padding:23px 14px 16px;display:flex;position:fixed;inset:0 auto 0 0}.sidebar-brand{justify-content:space-between;align-items:center;min-height:36px;padding:0 8px;display:flex}.workspace-context{border-top:1px solid var(--border);border-bottom:1px solid var(--border);align-items:center;gap:10px;min-width:0;margin:28px 4px 30px;padding:12px 8px;display:flex}.workspace-symbol{color:#4d6076;background:#fff;border:1px solid #dfe4eb;border-radius:7px;justify-content:center;align-items:center;width:34px;height:34px;display:flex}.workspace-context strong{font-size:12px;font-weight:600}.workspace-context small{color:var(--muted);margin-top:4px;font-size:11px;display:block}.workspace-context .partner-identity{gap:8px}.workspace-context .partner-logo{width:49px}.nav-label{letter-spacing:1px;color:#718091;margin:0 12px 12px;font-size:10px;font-weight:600}.sidebar nav{flex-direction:column;gap:4px;display:flex}.sidebar nav a{color:#526171;border-radius:6px;align-items:center;gap:11px;padding:11px 12px;font-size:13px;font-weight:500;display:flex}.sidebar nav a:hover{background:#eef1f5}.sidebar nav a.active{color:#fff;background:#10243a}.sidebar nav a.active svg{color:#6de3da}.sidebar-bottom{margin-top:auto;padding-top:30px}.profile{border-top:1px solid var(--border);align-items:center;gap:9px;padding:18px 4px 0;display:flex}.profile>div{flex:1;min-width:0}.profile strong{text-overflow:ellipsis;white-space:nowrap;font-size:12px;font-weight:600;display:block;overflow:hidden}.profile small{color:var(--muted);margin-top:4px;font-size:11px;display:block}.profile .icon-btn{padding:5px}.avatar{color:#506078;background:#e9edf2;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:32px;height:32px;font-size:11px;font-weight:600;display:inline-flex}.avatar.small{width:27px;height:27px;font-size:10px}.main-shell{flex:1;min-width:0;margin-left:232px}.topbar{border-bottom:1px solid var(--border);background:#fff;justify-content:space-between;align-items:center;height:68px;padding:0 32px;font-size:12px;display:flex}.topbar-path{color:#7a8593;align-items:center;gap:12px;display:flex}.topbar-path strong{color:#344054;font-weight:500}.topbar-right{align-items:center;gap:14px;display:flex}.account-email{color:var(--muted);font-size:12px}.content{max-width:1700px;margin:0 auto;padding:30px 32px 48px}.page-title{justify-content:space-between;align-items:center;gap:20px;margin-bottom:26px;display:flex}.page-title p{color:var(--muted);margin-top:7px;font-size:13px;line-height:1.6}.page-actions{flex-shrink:0;align-items:center;gap:9px;display:flex}.eyebrow{letter-spacing:1px;color:var(--muted);margin-bottom:8px;font-size:10px;font-weight:600}.btn{white-space:nowrap;color:#354458;background:#fff;border:1px solid #d5dce5;border-radius:6px;justify-content:center;align-items:center;gap:8px;min-height:38px;padding:9px 14px;font-size:12px;font-weight:600;display:inline-flex}.btn:hover{background:#f5f7f9;border-color:#9eabbc}.btn.primary{background:var(--blue);color:#fff;border-color:var(--blue)}.btn.primary:hover{background:#1d3854}.btn.small{min-height:31px;padding:6px 10px;font-size:11px}.icon-btn{color:#6e7b8b;background:0 0;border:0;border-radius:5px;justify-content:center;align-items:center;padding:7px;display:inline-flex}.icon-btn:hover{color:#263b54;background:#eaf0f5}.link{color:#165c91;background:0 0;border:0;align-items:center;gap:5px;padding:0;font-size:12px;font-weight:500;display:inline-flex}.stats-grid{grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:24px;display:grid}.stat-card{border:1px solid var(--border);text-align:left;background:#fff;border-radius:8px;padding:18px 20px}.stat-card>div{color:#4a596b;justify-content:space-between;align-items:center;font-size:12px;font-weight:500;display:flex}.stat-card svg{color:#7b8a9b;stroke-width:1.7px}.stat-card strong{letter-spacing:-1px;font-variant-numeric:tabular-nums;margin-top:13px;font-size:30px;font-weight:600;line-height:1.3;display:block}.stat-card small{color:var(--muted);margin-top:6px;font-size:11px;display:block}.stat-card.accent{border-top:2px solid #d64b3e}.stat-card.accent svg,.stat-card.accent strong{color:#b42318}.stat-card:hover{border-color:#9daaba}.panel{border:1px solid var(--border);background:#fff;border-radius:8px;min-width:0;overflow:hidden}.panel-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:12px;padding:17px 20px;display:flex}.panel-header h2{color:#344054;align-items:center;gap:9px;font-size:13px;display:flex}.panel-header h2 svg{color:#728196}.count{color:#58677b;background:#eef1f5;border-radius:4px;padding:2px 7px;font-size:11px;font-weight:500}.queue-tabs{border-bottom:1px solid var(--border);gap:28px;padding:0 20px;display:flex;overflow:auto}.queue-tabs button{color:#677587;white-space:nowrap;background:0 0;border:0;align-items:center;gap:8px;padding:16px 0;font-size:12px;font-weight:500;display:flex;position:relative}.queue-tabs button.active{color:#10243a;font-weight:600}.queue-tabs button.active:after{content:"";background:#10243a;height:2px;position:absolute;bottom:0;left:0;right:0}.queue-tabs span{background:#eaf0f5;border-radius:4px;padding:2px 6px;font-size:10px}.filters{border-bottom:1px solid var(--border);align-items:center;gap:10px;padding:16px 20px;display:flex}.search{color:#8390a0;background:#fff;border:1px solid #d8dfe8;border-radius:6px;flex:1;align-items:center;gap:8px;min-width:180px;max-width:450px;padding:0 10px;display:flex}.search:focus-within{border-color:#087f8c;box-shadow:0 0 0 3px #087f8c12}.search input{min-width:0;padding:8px 0;font-size:12px;box-shadow:none!important;border:0!important}.filters select{width:auto;min-height:36px;padding:7px 26px 7px 10px;font-size:12px}.table-scroll{overflow:auto}table{border-collapse:collapse;text-align:left;width:100%}th{color:#58687b;border-bottom:1px solid var(--border);white-space:nowrap;background:#f8f9fb;padding:12px 16px;font-size:11px;font-weight:600}td{color:#4e5e73;vertical-align:middle;border-bottom:1px solid #ecf0f4;padding:16px;font-size:12px}tr:last-child td{border-bottom:0}tbody tr:hover{background:#f9fbfd}.ticket-table td:first-child,.ticket-table th:first-child{padding-left:20px}.ticket-table td:first-child{width:32%;min-width:245px;max-width:380px}.ticket-link{display:block}.ticket-link strong{color:#26384f;margin-top:5px;font-size:13px;font-weight:500;line-height:1.5;display:block}.ticket-link:hover strong{color:#156e94}.ticket-number{color:#788697;letter-spacing:.2px;font-variant-numeric:tabular-nums;align-items:center;gap:7px;font-size:10px;display:flex}.partner-identity{vertical-align:middle;align-items:center;gap:10px;min-width:0;display:inline-flex}.partner-identity>span:last-child{min-width:0}.partner-identity strong{color:#344054;font-size:12px;font-weight:500;line-height:1.45;display:block}.partner-identity small{color:var(--muted);margin-top:3px;font-size:11px;display:block}.partner-logo{color:#7d8a9a;flex-shrink:0;justify-content:center;align-items:center;width:58px;height:34px;display:inline-flex}.partner-logo img{object-fit:contain;width:100%;max-width:100%;height:100%;max-height:100%;display:block}.partner-logo.square-logo img{width:29px;height:29px}.ticket-table .partner-identity{min-width:150px;max-width:185px}.ticket-table .partner-identity strong{font-size:11px}.ticket-table .partner-logo{width:45px;height:29px}.status{white-space:nowrap;color:#405887;background:#eef2fb;border-radius:5px;align-items:center;gap:6px;padding:4px 8px;font-size:11px;line-height:1.5;display:inline-flex}.status>span{background:currentColor;border-radius:50%;width:5px;height:5px}.status-new{color:#3a56a4;background:#edf2ff}.status-waiting_on_you{color:#246598;background:#eaf4ff}.status-waiting_on_customer{color:#976b15;background:#fff5e2}.status-on_hold{color:#74539c;background:#f2eff9}.status-closed{color:#24704d;background:#eaf6ef}.priority{color:#687b96;white-space:nowrap;align-items:center;gap:5px;font-size:11px;font-weight:600;display:inline-flex}.priority-bars{letter-spacing:-1px;font-size:12px}.priority-P0{color:#b42318}.priority-P1{color:#a36320}.priority-P2{color:#657a94}.priority-P3{color:#7b8695}.sla-badge{white-space:nowrap;color:#5d7289;font-variant-numeric:tabular-nums;align-items:center;gap:5px;font-size:11px;display:inline-flex}.sla-badge.met,.sla-badge.on-track{color:#24734f}.sla-badge.breach{color:#b42318}.sla-badge.risk,.sla-badge.unknown{color:#916513}.sla-badge.paused{color:#76599a}.assignee{white-space:nowrap;align-items:center;gap:7px;font-size:11px;display:flex}.pagination{border-top:1px solid var(--border);color:var(--muted);justify-content:space-between;align-items:center;padding:12px 20px;font-size:11px;display:flex}.pagination>div{gap:6px;display:flex}.pagination .icon-btn{border:1px solid var(--border);padding:5px}.error-box{color:#ad2f28;background:#fff4f2;border:1px solid #f4d3cc;border-radius:6px;align-items:flex-start;gap:9px;margin:10px 0;padding:12px 14px;font-size:12px;line-height:1.6;display:flex}.error-box svg{flex-shrink:0;margin-top:2px}.loading{min-height:150px;color:var(--muted);justify-content:center;align-items:center;gap:10px;font-size:13px;display:flex}.spin{animation:1.2s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}.empty{text-align:center;flex-direction:column;justify-content:center;align-items:center;padding:65px 24px;display:flex}.empty-icon{color:#718398;background:#f0f4f7;border-radius:10px;margin-bottom:18px;padding:13px;display:flex}.empty h3{color:#344054;font-size:15px;font-weight:600}.empty p{color:var(--muted);max-width:400px;margin-top:8px;font-size:12px;line-height:1.8}.empty>.btn{margin-top:20px}input,select,textarea{color:#25364b;background:#fff;border:1px solid #d6dde7;border-radius:6px;width:100%;min-width:0;padding:9px 11px;font-size:13px;line-height:1.5}input::placeholder,textarea::placeholder{color:#8c97a6}input:focus,select:focus,textarea:focus{border-color:#3a8994;outline:0;box-shadow:0 0 0 3px #087f8c12}textarea{resize:vertical}input[type=checkbox]{width:16px;height:16px;accent-color:var(--blue);flex-shrink:0;min-width:16px}.field{flex-direction:column;gap:7px;margin-bottom:18px;display:flex}.field>span,.field>label{color:#405064;font-size:12px;font-weight:600}.field small{color:var(--muted);font-size:11px;line-height:1.6}.form-grid{grid-template-columns:repeat(2,1fr);gap:16px;display:grid}.form-grid.three{grid-template-columns:repeat(3,1fr)}.form-actions{border-top:1px solid var(--border);justify-content:flex-end;align-items:center;gap:10px;margin-top:16px;padding-top:20px;display:flex}.form-actions>.hint{margin-right:auto}.form-body{padding:24px}.form-intro{color:var(--muted);margin-bottom:22px;font-size:12px;line-height:1.8}.form-body h2{margin-bottom:18px}.check{color:#4d5d72;align-items:center;gap:9px;margin-bottom:12px;font-size:12px;line-height:1.6;display:flex}.check>span>small{color:var(--muted);font-size:11px;display:block}.modal-backdrop{z-index:100;background:#172a425c;justify-content:center;align-items:center;padding:28px;display:flex;position:fixed;inset:0}.modal{background:#fff;border:1px solid #dfe5ed;border-radius:10px;width:540px;max-height:90vh;overflow:auto;box-shadow:0 20px 80px #12233d30}.modal:focus{outline:none}.modal.wide{width:700px}.modal-header{border-bottom:1px solid var(--border);z-index:2;background:#fff;justify-content:space-between;align-items:center;padding:19px 24px;display:flex;position:sticky;top:0}.modal-header h2{font-size:16px}fieldset{border:0;min-width:0;margin:0;padding:0}fieldset:disabled{opacity:.85}.uploads{flex-wrap:wrap;align-items:center;gap:8px;margin-top:8px;display:flex}.upload-button{color:#536d8a;cursor:pointer;align-items:center;gap:6px;padding:6px 0;font-size:12px;display:inline-flex}.upload-button input{display:none}.uploads>small{color:var(--muted);font-size:11px}.upload-button.disabled{opacity:.5;cursor:not-allowed}.file-pills{flex-wrap:wrap;gap:6px;width:100%;display:flex}.file-pills:empty{display:none}.file-pills>span{color:#536d8a;background:#f0f4f8;border-radius:5px;align-items:center;gap:5px;padding:6px 8px;font-size:11px;display:flex}.file-pills button{color:#6a7c91;background:0 0;border:0;padding:1px;display:flex}.breadcrumbs{color:var(--muted);align-items:center;gap:9px;margin-bottom:22px;font-size:12px;display:flex}.breadcrumbs a{color:#4f6988;align-items:center;gap:7px;display:flex}.ticket-heading{justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:24px;display:flex}.ticket-heading h1{letter-spacing:-.6px;margin-top:12px;font-size:24px;line-height:1.45}.ticket-heading-meta{align-items:center;gap:12px;display:flex}.ticket-heading .page-actions{margin-top:5px}.ticket-partner-line{color:var(--muted);flex-wrap:wrap;align-items:center;gap:10px;margin-top:10px;font-size:11px;display:flex}.ticket-partner-line .partner-logo{width:50px;height:28px}.ticket-layout{grid-template-columns:minmax(0,1fr) 290px;align-items:start;gap:22px;display:grid}.ticket-aside{flex-direction:column;gap:18px;display:flex}.messages{padding:0 24px}.message{border-bottom:1px solid #edf0f4;gap:12px;padding:24px 0;display:flex}.message:last-child{border-bottom:0}.message-content{flex:1;min-width:0}.message-meta{flex-wrap:wrap;align-items:center;gap:10px;margin-top:6px;margin-bottom:12px;display:flex}.message-meta strong{color:#34475f;font-size:12px;font-weight:600}.message-meta time{color:var(--muted);margin-left:auto;font-size:11px}.rich-body{color:#40536b;overflow-wrap:anywhere;font-size:13px;line-height:1.85}.rich-body p{margin:8px 0}.rich-body blockquote{color:var(--muted);border-left:2px solid #d4dfe9;margin-left:0;padding-left:14px}.rich-body pre{white-space:pre-wrap;background:#f3f6f9;border-radius:5px;padding:12px;font-size:12px}.rich-body img{max-width:100%}.rich-body table{display:block;overflow:auto}.internal-note{background:#fffaf0;border-radius:6px;margin:12px -12px;padding:20px 12px;border:1px solid #eddfbd!important}.note-label{color:#886726;align-items:center;gap:4px;font-size:10px;display:flex}.message-files{flex-wrap:wrap;gap:8px;margin-top:15px;display:flex}.message-files:empty{display:none}.file-card{border:1px solid var(--border);color:#4f6b8a;text-align:left;background:#fafcfe;border-radius:6px;align-items:center;gap:10px;max-width:100%;padding:10px 12px;font-size:12px;display:flex}.file-card>span{text-overflow:ellipsis;overflow:hidden}.file-card small{color:var(--muted);margin-top:5px;font-size:10px;display:block}.recipient-summary{color:var(--muted);margin-top:14px;font-size:11px;line-height:1.8}.recipient-summary summary{cursor:pointer}.delivery{color:#60758e;margin-top:10px;font-size:11px;display:block}.composer{border:1px solid #cfd9e5;border-radius:7px;margin:12px 22px 24px;overflow:hidden}.composer-tabs{border-bottom:1px solid var(--border);background:#f8fafc;align-items:center;gap:20px;padding:13px 15px;display:flex}.composer-tabs button{color:#718198;background:0 0;border:0;align-items:center;gap:6px;padding:2px 0;font-size:12px;display:flex}.composer-tabs button.active{color:#10243a;font-weight:600}.composer-tabs small{color:var(--muted);margin-left:auto;font-size:10px}.composer>textarea{resize:vertical;box-shadow:none;border:0;border-radius:0;min-height:130px;padding:16px;font-size:13px}.composer>.uploads{padding:0 16px}.composer-bottom{justify-content:space-between;align-items:center;gap:15px;padding:14px 16px;display:flex}.composer-bottom>small{color:var(--muted);font-size:10px;line-height:1.6}.note-composer{border-color:#e7d39d}.note-composer .composer-tabs{background:#fff7e4}.note-composer textarea{background:#fffefa}.recipients{border-bottom:1px solid var(--border);color:#586f89;padding:12px 16px;font-size:12px}.recipients summary{cursor:pointer}.recipients .field{margin-top:15px;margin-bottom:10px}.readonly-note{text-align:center;color:var(--muted);border-top:1px solid var(--border);padding:24px;font-size:12px}.aside-body{padding:19px}.aside-body .field{margin-bottom:16px}.aside-body select{padding:8px 10px;font-size:12px}.details-list{margin:18px 0 0;font-size:12px;line-height:1.7}.details-list dt{color:var(--muted);margin-top:15px;font-size:11px;font-weight:500}.details-list dd{color:#344c68;overflow-wrap:anywhere;white-space:pre-wrap;margin:4px 0}.details-list dt:first-child{margin-top:0}.sla-clocks{padding:3px 20px}.sla-clock{border-bottom:1px solid #edf0f4;padding:18px 0}.sla-clock:last-child{border:0}.sla-clock>div:first-child{color:var(--muted);justify-content:space-between;gap:8px;font-size:11px;display:flex}.sla-clock>div:first-child strong{color:#526881;font-weight:500}.sla-time{color:#344c68;font-variant-numeric:tabular-nums;margin-top:10px;font-size:15px;font-weight:600;display:block}.progress-track{background:#edf1f5;border-radius:3px;height:4px;margin:12px 0}.progress-track>span{background:#318e98;border-radius:3px;height:100%;display:block}.progress-track.breached>span{background:#c64032}.sla-clock small{color:var(--muted);font-size:10px;line-height:1.8;display:block}.warning-box{color:#876721;background:#fffaeb;border:1px solid #eadbb4;border-radius:6px;margin-bottom:14px;padding:13px;font-size:12px;line-height:1.7}.rca-link{color:#406a93;align-items:center;gap:7px;margin-bottom:15px;font-size:12px;display:flex}.rca-link svg:last-child{margin-left:auto}.audit-list{padding:24px}.audit-list article{border-bottom:1px solid var(--border);color:#4d6887;padding:15px 0;font-size:12px}.audit-list time{float:right;color:var(--muted);font-size:10px}.audit-list pre{white-space:pre-wrap;color:#65778d;margin:12px 0 0;font-size:11px}.tag{color:#617187;text-transform:capitalize;white-space:nowrap;background:#f0f2f6;border-radius:5px;align-items:center;padding:4px 8px;font-size:10px;line-height:1.5;display:inline-flex}.tag.green{color:#24704d;background:#eaf6ef}.tag.blue{color:#3a61a0;background:#edf2ff}.tag.danger{color:#b42318;background:#fff0ed}.partner-grid,.rca-grid{grid-template-columns:repeat(3,1fr);gap:18px;display:grid}.partner-card{padding:22px}.partner-card-head{justify-content:space-between;align-items:flex-start;gap:12px;min-height:48px;margin-bottom:22px;display:flex}.partner-card-logo{justify-content:flex-start;width:128px;height:48px}.partner-card-logo img{object-position:left center}.partner-card-logo.square-logo img{width:45px;height:45px}.partner-card h2{color:#344054;font-size:16px}.partner-card>p{color:var(--muted);overflow-wrap:anywhere;min-height:36px;margin-top:8px;font-size:12px;line-height:1.8}.partner-card-info{color:#5f738b;flex-wrap:wrap;gap:14px;padding:18px 0;font-size:11px;display:flex}.partner-card-info span{align-items:center;gap:6px;display:flex}.partner-card-actions{border-top:1px solid var(--border);justify-content:space-between;gap:8px;padding-top:18px;display:flex}.partner-card-actions .btn{padding:8px 10px;font-size:11px}.assignment-list{border:1px solid var(--border);border-radius:6px;max-height:190px;padding:12px;overflow:auto}.assignment-list .check{margin:0;padding:7px}.policy-tabs{flex-wrap:wrap;gap:6px;margin-bottom:25px;display:flex}.policy-tabs button{border:1px solid var(--border);color:#586f8a;background:#f5f7f9;border-radius:5px;padding:8px 12px;font-size:11px}.policy-tabs button.active{color:#136873;background:#eaf3f4;border-color:#98c6ca}.weekday-list{flex-wrap:wrap;gap:13px;margin-top:8px;display:flex}.weekday-list .check{font-size:11px}.switch-label{border:1px solid var(--border);background:#f5f8fb;border-radius:6px;padding:16px}.switch-label strong{color:#344c68;font-size:12px}.person-cell{align-items:center;gap:12px;display:flex}.person-cell strong{font-size:12px}.person-cell small{color:var(--muted);margin-top:5px;font-size:11px;display:block}.ops-grid{grid-template-columns:repeat(3,1fr);gap:17px;margin-bottom:24px;display:grid}.ops-card{color:#6883a3;align-items:center;gap:15px;padding:22px;display:flex}.ops-card strong{color:#405770;margin-bottom:9px;font-size:13px;display:block}.ops-body{color:#526d8c;padding:24px;font-size:13px}.ops-body>p{margin-bottom:15px}.health-dot{background:#c14c42;border-radius:50%;width:7px;height:7px;margin-right:8px;display:inline-block}.health-dot.healthy{background:#2a956a}.outbox-counts{color:var(--muted);flex-wrap:wrap;gap:15px;margin:20px 0;font-size:12px;display:flex}.outbox-counts strong{color:#344c68}.standalone-filter{max-width:270px;margin-bottom:22px}.rca-card{padding:24px;display:block}.rca-card:hover{border-color:#98a9be}.rca-card-head{color:#6c87a8;justify-content:space-between;align-items:center;margin-bottom:22px;display:flex}.rca-card h2{color:#344c68;font-size:15px;line-height:1.7}.rca-card>p{color:var(--muted);margin-top:10px;font-size:12px}.rca-card-bottom{border-top:1px solid var(--border);color:var(--muted);justify-content:space-between;align-items:center;margin-top:20px;padding-top:18px;font-size:11px;display:flex}.rca-layout{grid-template-columns:minmax(0,1fr) 300px;align-items:start;gap:24px;display:grid}.rca-layout summary{color:#526f91;cursor:pointer;margin:20px 0;font-size:12px}.rca-layout aside .hint{margin-top:20px}.stack-actions{flex-direction:column;gap:10px;margin-top:20px;display:flex}.action-item{border:1px solid var(--border);border-radius:6px;margin-bottom:10px;padding:15px}.action-item>.form-grid{gap:10px;margin-top:10px}.action-item-footer{justify-content:space-between;align-items:center;margin-top:10px;display:flex}.action-item-footer .check{margin-bottom:0;font-size:11px}.published-rca{max-width:950px;padding:32px}.published-rca section{margin-bottom:30px}.published-rca h2{color:#344c68;margin-bottom:14px;font-size:16px}.published-rca p{white-space:pre-wrap;color:#4c6481;font-size:13px;line-height:1.9}.published-action{border-bottom:1px solid var(--border);padding:18px 0}.published-action strong{color:#344c68;font-size:13px;display:block}.published-action span{color:var(--muted);margin-top:8px;font-size:11px;display:block}.reports-layout{grid-template-columns:380px 1fr;align-items:start;gap:24px;display:grid}.report-icon{color:#466585;background:#edf3f7;border-radius:8px;justify-content:center;align-items:center;width:44px;height:44px;margin-bottom:22px;display:flex}.reports-layout .form-body>h2{color:#344c68;margin-bottom:14px;font-size:18px}.export-list{padding:0 22px}.export-row{border-bottom:1px solid var(--border);align-items:center;gap:13px;padding:20px 0;display:flex}.export-row:last-child{border:0}.export-row>div{flex:1}.export-row strong{color:#3e5876;font-size:12px;display:block}.export-row small{color:var(--muted);margin-top:6px;font-size:11px;display:block}.export-file{color:#607f9f;background:#f0f4f8;border-radius:6px;padding:12px;display:flex}.login{background:#f7f8fa;flex-direction:column;min-height:100dvh;display:flex}.login-header{border-bottom:1px solid var(--border);background:#fff;flex-shrink:0;justify-content:space-between;align-items:center;height:84px;padding:0 48px;display:flex}.login-header>span{color:var(--muted);font-size:12px}.login-main{flex:1;justify-content:center;align-items:center;padding:44px 24px;display:flex}.login-card{background:#fff;border:1px solid #e0e5ec;border-radius:10px;width:420px;max-width:100%;padding:32px 34px;box-shadow:0 4px 18px #172a4205}.login-icon{color:#1e425e;border:1px solid #e0e5ec;border-radius:9px;justify-content:center;align-items:center;width:42px;height:42px;margin-bottom:22px;display:flex}.login-card h1{letter-spacing:-.65px;font-size:25px;font-weight:600}.login-card>p{color:var(--muted);overflow-wrap:anywhere;margin:9px 0 26px;font-size:13px;line-height:1.7}.login-card .field{margin-bottom:16px}.login-card input{min-height:44px;padding:11px 12px;font-size:13px}.login-card .btn{justify-content:space-between;width:100%;min-height:44px;padding:12px 14px;font-size:12px}.login-card .btn>svg:first-child{display:none}.login-card .btn:disabled>svg:first-child{display:block}.login-card .otp{letter-spacing:12px;text-align:center;font-size:24px;font-weight:500}.login-access{color:var(--muted);border-top:1px solid var(--border);align-items:flex-start;gap:8px;margin-top:24px;padding-top:20px;font-size:11px;line-height:1.7;display:flex}.login-access svg{flex-shrink:0;margin-top:3px}.login-links{justify-content:space-between;align-items:center;gap:12px;margin-top:18px;display:flex}.login-links .link{font-size:11px}.email-brand{color:#566b80;align-items:center;gap:9px;margin:-2px 0 15px;font-size:11px;display:flex}.email-brand .partner-logo{width:49px;height:24px}.email-brand .square-logo img{width:23px;height:23px}.login-partners{border-top:1px solid var(--border);width:min(1050px,100% - 64px);margin:0 auto 24px;padding:24px 0}.partner-strip-label{text-align:center;color:#7c8998;letter-spacing:1.5px;margin-bottom:20px;font-size:9px;font-weight:600}.partner-strip{grid-template-columns:repeat(8,1fr);align-items:center;gap:18px;display:grid}.partner-strip-item{justify-content:center;align-items:center;min-width:0;height:42px;display:flex}.partner-strip-item .partner-logo{width:102px;height:39px}.partner-strip-item .square-logo{width:34px;height:34px}.partner-strip-item .square-logo img{width:29px;height:29px}.partner-strip-item.with-brand-name{gap:7px}.partner-strip-item>span:last-child:not(.partner-logo){white-space:nowrap;color:#4c5d70;font-size:10px;font-weight:600}.login-footer{border-top:1px solid var(--border);color:#748193;background:#fff;justify-content:space-between;padding:17px 48px;font-size:10px;display:flex}.boot{flex-direction:column;justify-content:center;align-items:center;height:100vh;display:flex}.boot .loading{min-height:100px}.mobile-menu,.mobile-close,.mobile-overlay{display:none}@media (width>=1600px){.content{padding:38px 44px 50px}.ticket-table td:first-child{width:36%;max-width:520px}.ticket-layout{grid-template-columns:minmax(0,1fr) 320px}}@media (width<=1200px){.sidebar{width:212px;padding-left:10px;padding-right:10px}.main-shell{margin-left:212px}.content{padding:26px 22px}.topbar{padding:0 22px}.partner-grid,.rca-grid{grid-template-columns:repeat(2,1fr)}.filters{flex-wrap:wrap}.search{max-width:none}.stat-card{padding:16px}.ticket-layout{grid-template-columns:minmax(0,1fr) 270px;gap:18px}.ticket-heading{flex-wrap:wrap}.reports-layout{grid-template-columns:330px 1fr}.partner-strip{gap:12px}}@media (width<=950px){.stats-grid{gap:10px}.stat-card{padding:14px}.stat-card>div{font-size:11px}.stat-card svg{width:15px}.stat-card small{font-size:10px}.ticket-layout{grid-template-columns:1fr}.ticket-aside{grid-template-columns:repeat(2,1fr);align-items:start;display:grid}.rca-layout,.reports-layout{grid-template-columns:1fr}.ops-grid{grid-template-columns:repeat(2,1fr)}.page-title p{max-width:390px}.partner-strip{grid-template-columns:repeat(4,1fr);gap:16px}.login-partners{max-width:600px}}@media (width<=760px){.sidebar{visibility:hidden;width:258px;transition:transform .2s;transform:translate(-100%)}.sidebar.open{visibility:visible;transform:translate(0)}.main-shell{margin-left:0}.mobile-menu,.mobile-close{display:flex}.mobile-overlay{z-index:30;background:#182a4566;border:0;display:block;position:fixed;inset:0}.topbar{height:60px;padding:0 15px}.topbar-path{gap:9px;margin-left:9px;margin-right:auto}.account-email{display:none}.content{padding:24px 16px}.page-title{align-items:flex-start;gap:14px;margin-bottom:23px}.page-title h1{font-size:24px}.page-title p{font-size:12px}.page-actions{flex-wrap:wrap}.page-title .page-actions{padding-top:2px}.page-title .btn{padding:9px 10px;font-size:11px}.stats-grid{grid-template-columns:repeat(2,1fr);gap:12px}.stat-card{padding:17px}.stat-card>div{font-size:12px}.stat-card strong{margin-top:11px;font-size:27px}.filters{gap:9px;padding:14px}.search{flex-basis:100%}.filters select{flex:140px;min-width:0}.queue-tabs{gap:23px;padding:0 16px}.queue-tabs button{font-size:11px}.ticket-aside{grid-template-columns:1fr}.ticket-heading h1{font-size:22px}.ticket-heading-meta{flex-wrap:wrap;gap:9px}.messages{padding:0 16px}.message{gap:9px}.message-meta time{width:100%;margin-left:0}.composer{margin:12px 14px 20px}.composer-bottom{flex-wrap:wrap}.composer-bottom .btn{margin-left:auto}.panel-header{padding:16px 18px}.partner-grid,.rca-grid,.ops-grid{grid-template-columns:1fr}.modal-backdrop{padding:12px}.modal{max-height:95dvh}.modal-header{padding:18px}.form-body{padding:20px}.form-grid.three{grid-template-columns:1fr}.form-grid{gap:12px}.login-header{height:72px;padding:0 22px}.login-header>span{display:none}.login-main{padding:32px 20px}.login-card{padding:26px}.login-card h1{font-size:24px}.login-partners{width:calc(100% - 40px);margin-bottom:16px;padding-top:20px}.partner-strip{grid-template-columns:repeat(4,minmax(0,1fr));gap:15px 16px}.partner-strip-item .partner-logo{width:75px;height:32px}.partner-strip-item .square-logo{width:27px}.partner-strip-item .square-logo img{width:25px;height:25px}.partner-strip-item.with-brand-name{flex-direction:column;gap:3px;height:46px}.partner-strip-item>span:last-child:not(.partner-logo){font-size:8px}.login-footer{gap:12px;padding:16px 20px;font-size:9px}.rca-layout{gap:18px}.published-rca{padding:24px}.topbar-right,.weekday-list{gap:8px}.export-list{padding:0 17px}.export-row{flex-wrap:wrap}}@media (width<=390px){.form-grid{grid-template-columns:1fr;gap:0}.login-card{padding:24px 20px}.page-title{flex-wrap:wrap}}@media (prefers-reduced-motion:reduce){*{transition:none!important;animation:none!important}}@media print{.sidebar,.topbar,.page-actions,.composer{display:none}.main-shell{margin-left:0}.content{padding:0}.ticket-layout{display:block}.panel{break-inside:avoid}body{background:#fff}}.ticket-picker{border:1px solid var(--border);border-radius:6px;max-height:230px;margin-bottom:20px;overflow:auto}.ticket-picker:empty{display:none}.ticket-picker>button{border:0;border-bottom:1px solid var(--border);text-align:left;background:#fff;width:100%;padding:12px;display:block}.ticket-picker>button:last-child{border-bottom:0}.ticket-picker>button:hover{background:#f3f7fa}.ticket-picker>button>span{color:var(--muted);margin-bottom:4px;font-size:10px;display:block}.ticket-picker strong{color:#344054;font-size:12px;font-weight:500}.selected-tickets{flex-wrap:wrap;gap:8px;margin-bottom:12px;display:flex}.selected-tickets:empty{display:none}.selected-tickets>span{color:#20616b;background:#eaf3f4;border-radius:5px;align-items:center;gap:8px;padding:7px 9px;font-size:11px;display:flex}.selected-tickets button{color:inherit;background:0 0;border:0;padding:0;display:flex}